Frozzie's bling Factory

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This page covers the following key
areas for our Australian customers:

Ordering Delivery
What is the return policy?
Faulty items
Non-faulty items
Ordering

To order just fill in the order form and send it back to us (mail or fax).
Orders will only be treated if all the information is given. We need to have a name, contact number or email address, payment details and a signature.

These details are there in case we need to clarify quantities or delivery details, allowing us speedy delivery. For all orders totaling under $25.00, a $5.00 surchage will be applied.

Delivery

All deliveries are made by Australia Post, at the standard rate. If you wish to have another service deliver to your door, this will be at your charge. The order should take 7 to 14 days to reach you.
When the parcel arrives, you will be notified by your Post Office, or if you have paid in full on ordering, you will receive it in your letter box.
COD : For orders under $50 sent C.O.D., a $10 surcharge will incur to share the cost. 

What is the return policy?

You may return any purchase made through frozzie.com, within 7 days of receipt of the item(s).

This return is at your charge, unless otherwise stated by Frozzie Connections. Top Faulty items Products chosen by Frozzie follow strict manufacturing processes and standards (ie: ISO 9002), ensuring high quality and safety. If you should receive a faulty item, you must first contact us to receive your Return Authorisation Number, which may allow you free postage.

Faulty items will be replaced in the quickest possible time, provided the fault is ours or the manufacturer’s. 

Non-faulty items Because you are allowed to change your mind, non faulty items can be returned within 7 days of reception of item(s), unopened, after contacting us, to receive your Return Authorisation Number.

Delivery charges for both the initial and return delivery will be deducted, as well as any relevant bank fees Frozzie Connections might incur in relation to the order, before any refunds are made.

 


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